At Camping Specialty Shop, we’re committed to getting your outdoor gear to you efficiently and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping: Available on orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Basic tracking included
International Shipping
We ship worldwide (excluding some remote areas in Asia). International orders may be subject to customs fees, import duties, or taxes which are the customer’s responsibility.
Returns & Exchanges
We want you to be completely satisfied with your awnings, camping tents, and outdoor equipment. If you’re not happy with your purchase, here’s how our returns process works:
Our Return Policy
- You may return most items within 15 days of receiving your order
- Item must be unused, in original packaging, with all tags and accessories
- Proof of purchase is required
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged unless faulty:
- Backpacking Stoves (if used or opened)
- Bamboo Products
- Camping Tableware
- Opened Awning Accessories
How to Return an Item
- Contact Us: Email [email protected] with your order number and return details (you may use our template below)
- Wait for Approval: Our team will respond within 2 business days with return instructions
- Pack Your Item: Securely package in original packaging with all accessories
- Ship Your Return: Send to our warehouse at:
Camping Specialty Shop Returns
922 Lost Creek Road
Philadelphia, US 19103 - Receive Refund/Exchange: We’ll process once we receive and inspect your return
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Camping Specialty Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows:
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]
Please advise on next steps. I look forward to your response.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Information
- Refunds are processed within 5 business days of receiving your return at our warehouse
- Issued to your original payment method within 5-10 business days after processing
- Original shipping fees are non-refundable unless the return is due to our error
- We cover standard shipping costs for exchanges to the same address
International Returns
- Customers outside the US are responsible for return shipping costs
- We recommend using a trackable shipping service
- Original shipping fees and any import duties/taxes are non-refundable
Damaged or Defective Items
If you receive damaged or defective products (including awnings, camping tents, or other equipment):
- Contact us immediately at [email protected] with photos of the damage
- We’ll arrange for a replacement or refund at no additional cost
- In some cases, we may ask you to return the damaged item for quality inspection
Need Help?
Our customer service team is happy to assist with any questions about shipping, returns, or exchanges for your camping gear.
Contact us at:
Email: [email protected]
Phone: +1 (215) XXX-XXXX
Hours: Monday-Friday, 9am-5pm EST
At Camping Specialty Shop, we’re committed to ensuring your outdoor adventures are equipped with only the best gear. We appreciate your trust in us and will make every effort to resolve any issues to your complete satisfaction.