At Camping Specialty Shop, we stand behind the quality of our outdoor gear and want you to be completely satisfied with your purchase of awnings, camping tents, and adventure equipment. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused, in its original packaging, and in the same condition as received
  • Item must include all original tags and accessories
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following items from our range cannot be returned or exchanged unless faulty:

  • Backpacking Stoves (used or opened)
  • Bamboo Products (hygiene reasons)
  • Camping Tableware (hygiene reasons)
  • Opened Awning Accessories

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email [email protected] with your order number and details about the product you’d like to return or exchange. You may use our template below.
  2. Wait for Approval: Our customer service team will respond within 2 business days with return instructions.
  3. Pack Your Item: Securely package the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our warehouse at:
    Camping Specialty Shop Returns
    922 Lost Creek Road
    Philadelphia, US 19103
  5. Receive Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Camping Specialty Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows:

  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Please specify]
  • Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps. I look forward to your response.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is received and inspected (typically within 5 business days of arrival at our warehouse), we will process your refund:

  • Original Payment Method: Refunds will be issued to the original payment method within 5-10 business days after processing
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • Exchange Shipping: We cover standard shipping costs for exchanges to the same address

International Returns

For customers outside the United States (excluding some remote areas in Asia):

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Original shipping fees and any import duties/taxes are non-refundable

Damaged or Defective Items

If you receive a damaged or defective product (including awnings, camping tents, or other equipment):

  1. Contact us immediately at [email protected] with photos of the damage
  2. We will arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may ask you to return the damaged item for quality inspection

Need Help With Your Return?

Our customer service team is happy to assist with any questions about returns or exchanges for your camping gear.

Contact us at:
Email: [email protected]
Phone: +1 (215) XXX-XXXX
Hours: Monday-Friday, 9am-5pm EST

At Camping Specialty Shop, we’re committed to ensuring your outdoor adventures are equipped with only the best gear. We appreciate your trust in us and will make every effort to resolve any issues to your complete satisfaction.